Austex Fence & Deck warrants in accordance with the applicable provisions and terms set forth in the Austex Fence Proposal, limited materials and all workmanship incorporated in the project against any and all defects due to faulty materials or workmanship for a period of twelve (12) months from the date of installation.
This warranty does not cover willful or malicious damage, Acts of God, or other loss beyond the control of the Sub-Contractor. Standard Double Drive gates installed with wood posts and wood frame are not warranted. Walk gates that exceed 42” installed with wood posts and wood frame are not warranted.
To request warranty service, please complete a request.
Just as consistent watering is important for your foundation, it is important for the ground around the concrete of your fence posts. It is your responsibility to ensure that the moisture content of the soil around the fence is properly maintained to prevent soil movement and any negative effects from this movement. (Do not allow standing water around the fence posts as this will cause the posts to rot.)
If watering is neglected during times of drought, soil will dry out, shrink visibly, crack, and subside from the concrete post footings. These issues are caused by the lack of moisture and not from incorrect installation. These conditions will also cause the posts to become loose and lean, as well as cause your gate to not function properly. Please note that drought is an act of Mother Nature and, therefore, not covered under our warranty.
Choose from a range of materials and styles to fit your needs. Our fences use only the best materials and come with a standard warranty to ensure your investment stands the test of time.
WE LOVE OUR NEW ALL-CEDAR FENCE by AUSTEX FENCE … they did a GREAT job from the estimate appointment thru the 2-day installation and our two neighbors that share the fence love it too! We had an all-cedar 6’ privacy fence built with #2 or better grade 5/8” X 6” cedar pickets and two cedar backer rails installed with metal posts including old fence tear down & haul away! We love how the cap & trim finished off the two public gate sections! PERFECTO! We were amazed at how your “gate guy” built the gates “on the fence” & cut it in half & it was an attached swinging gate … it was like magic! Your crews were very skilled and did a super job! We were able to get an appointment for an estimate in one week and installation in two weeks in a very busy April 2022 following multiple tornadoes in the Austin metro. We highly recommend David Arkin our Residential Sales Representative … he was on time, knowledgeable, professional, he took time to ask & listen to what we wanted and to answer all our questions at our estimate appointment, before we signed a contract, during the installation, and after installation. David’s emailed 1-page estimate with drawing was easy to read and understand with all the correct measurements, details and cost breakdown for us to make a decision. AUSTEX also has a Residential Sales Coordinator who made the process run smooth and was available to answer questions. We purchased two extras … the sprinkler insurance and cap and trim. We shared the cost with two neighbors & AUSTEX made it so easy for all 3 of us to pay our individual balances online … so no collecting checks! Plus no service charge to use credit cards! Initially, I contacted 7 fence contractors, set estimate appointments with 4 fence contractors all who were recommended by my HOA neighbors … all 4 showed up! We received 4 estimates, 2 which we recommend. And 2 we don’t recommend due to lots of errors and missing info on their estimates. We selected AUSTEX FENCE because even tho they cost a little more they could install in two weeks (the other company was 6-8 weeks out), they only build ALL-cedar privacy fences, they try to reuse the existing post holes, easy to read estimate and easy for us & neighbors to pay online with no service charge to use credit cards. And AUSTEX FENCE has a 1-year warranty that covers defects in materials including the lumber and workmanship!
Easy to work with. Answered questions quickly. Showed up on time and completed work within a day. We would use them again.
so so easy to work with. turn key transaction.
Installers very professional.
I hired Austex Fence & Deck to build a new wooden privacy fence surrounding the backyard. The fence looks great, construction started just a few days after the estimate, and it was completed in two business days. Every was responsive and easy to work with. I will definitely be recommending Austex to friends and family and will likely hire them again if we need more fence and deck installations or repairs.
Job well done. Hope it wears well.
Google rating score: 4.4 of 5, based on 298 reviews
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