FAQs

Your appointment will take approximately 30-45 minutes.

The estimator will review your quote during your appointment and email a copy to you for your continued review. If your project includes special order materials or a multi-faceted design, then this window of time may be extended to allow for accurate pricing.

You should contact your Estimator/Sales Person with any questions about the quote. Their contact info is found at the top of the quote.

You should contact your Estimator/Sales Person. Their contact info is found at the top of the quote.

To accept a quote, you must provide your Estimator/Sales Person with a signed quote, a signed Proprietary Utility Policy form (even if declined), signed warranty page and a 50% deposit.

Your Estimator/Sales Person will create your job packet and submit to the Residential Post-Sales Coordinator. Once the paperwork has been processed and approved, you will receive an email with a tentative start date.

For your convenience, there are several options to make a payment.

• Online
  • Make a payment here (www.AustexFenceandDeck.com, Contact Us, Online Payments)
• Check
  • Made payable to “Austex Fence & Deck.”
  • Include your quote or invoice number in the memo section of the check.
  • Mail to or drop off your check at 7213 McNeil Drive, Austin, TX 78729.
• Phone
  • Please call 512-258-5000 or 512-904-3313 to pay by credit card.

They can pay the same way you do! Make sure to provide them with the invoice number and address on the invoice. They must also have the amount they are responsible for as we cannot provide it to them.

Yes, we do offer financing options, subject to approved credit. We also take all major credit cards.

You will be notified, via email, of your tentative start date after your paperwork has been processed by the Residential Post-Sales Coordinator and approved by Production.

Due to the nature of custom fence installation, we are not able to provide you with a time. Crews are responsible for multiple projects each day, each of which are custom jobs, making it difficult to judge timing.

Our crews work dawn to dusk, so do not be alarmed if you do not see them first thing in the morning.

A typical installation is 2-3 days.

No, as long as we have access to the yard (no locked gates and no pets in the yard).

We allow the posts to set in the concrete 24 hours. Please do not touch the posts during this time period. The following day, the nail crew will build the new fence and complete the project.

You will receive an invoice in the mail for the remaining balance. Please do not pay the crews.

We offer an optional Sprinkler Damage Protection Plan (SDPP) for $125. Upon notification of damage, Austex will arrange to have the damage repaired by a reputable contractor who will then contact you to schedule a time for the repair. Austex must comply with the sprinkler contractor’s scheduling and availability.

Austex will not reimburse contractor expenses arranged by another party, without previous written approval from Austex.

Due to the nature of buried lines and cables, it is possible for a line to be cut without the installer’s knowledge. We strongly recommend that you test your sprinkler system after installation is complete and report any damage to Austex immediately. Please contact the appropriate vendor if there is damage to your cable, phone line or residential water line. These utilities are not covered by the SDPP.

If the weather is inclement, we will most likely not be able to install your fence. In the event of cancellation, we will provide you with an updated start date as soon as possible.

The warranty one (1) year from the last day of installation.

Repair requests can be submitted online here or emailed to service@austexfence.com. Please include all contact information and photos

A few days prior to your installation, utility locators will mark the location of underground utilities, so we can avoid damaging a line during the installation. These line locates are mandatory by law.

The utility locators cannot, and will not, locate any proprietary lines including, but not limited to, water lines, sprinkler lines, pool lines, septic lines, or propane lines. The property owner is encouraged to mark these if they are aware of the location and Austex will make every reasonable effort to avoid damaging the lines. However, should any proprietary lines be damaged during the installation process, Austex is not responsible for the repairs (with the exception of sprinklers covered by the SDPP, mentioned above).

Please do not attempt to get rid of the markings made by locators until the fence installation is complete. The paint used by locators is biodegradable and will disappear over time.