Have questions about how we work, our materials, financing or the process? Take a look at our frequently asked questions to see if they answer your question.
If they don’t answer all your questions, please don’t hesitate to contact us.
What should I look for in choosing a fence or deck company?
Reliability. Quality. Craftsmanship.
It is always a good idea to check with the Better Business Bureau in your area and if they have had any complaints against them, how have they resolved them?
Check their references and look at work they have done in your neighborhood.
Do they offer the design and materials to meet your expectations?
Do they stand behind their work with a warranty and have they been in business long enough to make it of value?
Do they offer value in their products?
Austex has built a strong reputation for quality work and satisfaction for our customers with top-notch subcontractors and select materials. We back our work with a Quality Control department and full time Service department. We hope to become YOUR fence and deck company.
Which type of material should I use on my fence?
There are many factors to consider:
What look do I want?
Which product is best for my climate?
What is your budget?
How important is durability?
How important is longevity?
Does it matter which way the pickets face?
The pickets are usually facing out on any sections that face a street or community area. Sometimes this is required. On sections that face another yard it is usually the option of the owner.
There are styles that have the same appearance on both sides. Having the post on your side does require a little more effort to mow and trim around but it does offer more security since if someone wants to step up to look over the fence it will be YOU looking out.
Is the fence built right on the property line?
The standard is to set the fence 1″ – 3″ inside the line because the slightest encroachment onto someone else’s property can cause problems when either property is sold. For that reason it is very important to have all property pins clearly marked before the fence is installed.
Do you offer financing?
Yes, we do offer financing options, subject to approved credit. We also take all major credit cards.
How large should my deck be?
As a general rule, decks should be the same size as or slightly larger than indoor rooms with the same function.
A deck intended for dining should be dining room size. One intended for outdoor congregating should be family room size, allowing for the fact that most outdoor furniture is slightly larger than indoor. Include additional space for circulation and traffic flow.
How do I get warranty service?
Fill out the Warranty Request form and provide us all the relevant information.
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